Job: NCM Coordinator – APAC

Key Result Areas: Driving the customer complaint processes across APAC region. Major Activities:

• Verification, controlling & improvement of complaint processes & handling times
• 8D reports vetting, prepare NCM presentations & other statistics / trends
• Analysis of NCM initial & direct the NCM pathway
• Coordination with complaint management team effectively
• Monitoring of Repeat complaints & review of root cause & CAPA with Operations & SCM.