Job: NCM Coordinator – APAC

Title NCM Coordinator – APAC
Job Information

Key Result Areas: Driving the customer complaint processes across APAC region. Major Activities:

  • Verification, controlling & improvement of complaint processes & handling times
  • 8D reports vetting, prepare NCM presentations & other statistics / trends
  • Analysis of NCM initial & direct the NCM pathway
  • Coordination with complaint management team effectively
  • Monitoring of Repeat complaints & review of root cause & CAPA with Operations & SCM.

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